SHIPPING/RETURNS
At The Kosa Collection, we aim to provide the best products and service. Your
order will be processed and shipped within 48 hours of payment on a
weekday. Standard shipping takes 5-7 business within the United States.
Outhe the country, shipping takes 7-14 business days.
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We will try to accommodate any reasonable request prior to the order being
shipped. We ONLY offer store credits for orders that have been processed. In
order to receive credit for the exchange, the product must be in its original
state. The return must include the order number and the details of the
exchange.
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We recommend you include insurance on your package in case of carrier
issues for your return, as we will not be held responsible. Please email
support@kosashop.com for further information.
PRIVACY POLICY
We reserve the right to modify this privacy statement at any time, with a
notice of this change being posted here on this page.
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Email support@kosashop.com with any further questions.
OVERVIEW
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At The Kosa Collection, we are dedicated to protecting the privacy of each and every one of our customers. We will not disclose any information regarding our customers or visitors to the site to any third parties apart from where it is part of providing a service to you – this includes; arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research or when you have given us your permission to do so.
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CONSENT
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The Kosa Collection will not provide or sell any of your personal details or any credit card information to third parties (excluding partners from whom you may have linked to our site) without your permission.
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COMMUNICATIONS & MARKETING
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If you have made a purchase from our website we may occasionally update you on our latest products and offers via e-mail. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of Kosashop.com.
All Kosa Shop members have the option to unsubscribe from marketing communications from us. If you do not wish to continue to receive e-mails from us and/or selected third parties you should opt-out clicking on the & "unsubscribe" link in any emails which we might send you this will then suspend your e-mail notifications however you can sign up again if you wish to do so.
Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
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CHECKING YOUR DETAILS
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If you wish to verify the details you have submitted to Kosashop.com you may do so by contacting us via the support@kosashop.com. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We recommend that you do not use your browser's password memory function as this may result in someone accessing your personal information.
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CONTACTING US
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We are always happy to hear from our customers. We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied with the service we offer. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a member of the Kosa Collection Customer Care team, who will be delighted to answer any questions you may have.
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REGISTRATION
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Personal information is gathered by Kosashop.com during the order check out process. During the checkout process, your name, address, e-mail address, telephone number, and payment information is collected. You also have the option to create your own account to store this personal information, at which time a username and password will be collected as well. In order to view the information in the My Account section of the site you must first log in using your username and password.
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SECURITY
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The security of your personal information is very important to us. You can be assured that all sensitive information will be handled with discretion. Your personal information is maintained through secure networks and is only accessible by a limited number of people who have been granted access rights and are required to keep the information confidential. In spite of the efforts made by Kosashop.com, no transmission of data over the Internet is guaranteed to be completely secure and such transmission is at your own risk.
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COOKIES
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Cookies are text files that are stored on your computer's hard drive and may be used by Kosashop.com to enhance your shopping experience. This is done as a means to keep track of your current shopping session by speeding up the browsing experience and website performance. Cookies are also used to remember your information when you return to the Kosashop.com website. If you choose to no longer receive them, you can turn off all cookies. Please note that if you decide to make this change, it can limit the functionality of the website you are visiting and leaves for a greater possibility that you will no longer have access to some of the features on the website.
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LAST UPDATED 12/04/2020